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Frequently asked questions

We answer frequently asked questions in a Q&A format.

Q.How do I purchase service parts (spare parts) for lawn mower products?
A.

Replacement parts for lawn mower products can be purchased from our group company, Tuf-Torque Corporation (USA).

Tuftorque Corporation website (opens English site)新規ウィンドウで開きます

Q.About service parts (spare parts) for machine tools
A.

Please inform the trading company from which you purchased the machine of the name, model number, serial number, date and repair part of the machine.

Q.Other service parts (spare parts)
A.

We do not sell repair parts directly to end users other than the above lawn mower products and machine tools.
Please contact your local dealer for agricultural machinery, ships, etc.
For repairs, please consult your retailer first.

Q.Regarding discontinued gear pumps (GP series, PZ series, PW series)
A.

Production of the GP, PZ and PW series gear pumps has been discontinued.
Please note that we only accept orders based on stock at our retailers.

[Applicable models]
Models with the markings on the outside of the pump case beginning with "GP", "PZ" or "PW".
(Example) GP1-C-9C, PZ1-D-12AX, PW1-D-9A, PWF2-D-16×14AK, etc.
Q.End of sales and maintenance of the power load adjustment device "Watt Saver"
A.

Sales of our product "Watt Saver" ended in 1995.
After that, we only provided overhauls and parts sales, but as of March 20, 2004, these services also ended.
We would like to thank our valued customers for their understanding.